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Operations Specialist

Apply now Job no: 492863
Categories: Staff
Department: Admission & Financial Aid

The Office of Admission and Financial Aid invites you to consider joining our team of professionals who seek to advance the mission of Davidson College by enrolling the best and brightest students from around the United States and the world. Our staff members take great pride in our individual and collective work, and we seek to add an Operations Specialist to our team who shares the same pride in producing work of the highest quality. If you would like to join a team that supports every member, rallies around one another to complete every task and has fun doing so, please consider the Operations Specialist position.

Primary responsibilities

Contribute in all aspects of a complex application process, receiving application materials for over 5,700 applicants including setup, tracking, maintaining and updating confidential files for all student applicants. Process applications from numerous and different sources by performing accurate computer data entry (including confidential ratings) in a quick, efficient manner in an active, fast-paced work environment.

In addition to application processing, the Operations Specialist is responsible for the entry of prospect requests from first-year and transfer students including prospect entry, handling applications, preparing decision letters, responding to telephone and email inquiries from first-year and transfer students and families. Advise, and resolve problems while cultivating good relations via phone and email with prospects, applicants, accepted students, parents, high school officials, community-based organization representatives, alumni, and other offices on campus at all stages of the year-long process.

Serve as a primary staff member for the main Admission and Financial Aid switchboard, answering telephone inquiries, checking and responding to telephone messages, distributing calls to the appropriate staff members and offices, checking and responding to email inquiries and receiving, opening and distributing incoming mail on a daily basis. Assist with visitor reception operations, provide administrative support to the Director of Admission, Senior Associate Deans and Director of Diversity Initiatives. Support of other areas in Admission and Financial Aid as needed.  

Serve as a support person for on-campus programming and events and assist in the logistical planning of events under the supervision of admission staff. Assist with supporting the budget management process by generating monthly budget reports and fulfilling payment requests in a timely and accurate manner for admission and financial aid charges related to operations, travel, supplies, programming, etc.

Minimum Qualifications

High school diploma or GED. Minimum of one year of general clerical or administrative work experience.

Excellent organizational and communication skills, outstanding attention to detail, self-starter, and ability to work in a team environment. 

Technical dexterity and advanced computer knowledge in Word, Excel, Access, Outlook, Slate, and Banner with an interest in acquiring new computer skills. 

Ability to learn the rules and regulations, and applicable policies pertaining to assigned area of responsibility including confidentiality of student information. 

Ability to learn and adhere to Davidson College policies related to Admission, Financial Aid and the greater institution. Ability to understand the college rules and regulations relating to student enrollment.

Preferred Qualifications

Associate or Bachelor's degree

Experience within higher education and/or college admission

Apply online at http://employment.davidson.edu  Attach a resume and cover letter to your application.


At Davidson College, we believe the college grows stronger by recruiting and retaining a diverse faculty and staff committed to building an inclusive community.  In order to achieve and sustain educational excellence, we seek to hire talented faculty and staff across the intersections of diverse races, ethnicities, religions, sexual orientations, gender identities, ages, socio-economic backgrounds, political perspectives, abilities, cultures, and national origins.


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